Terms And Conditions

Christmas tree terms and conditions for tree delivery

1. **Delivery Window:** Deliveries will be made within the agreed-upon time slot. Customers will be notified of any delays.

2. **Delivery Charges:** Deliveries are free within Barry. Delivery fees will apply based on distance or location outside of Barry. These charges will be communicated upfront.

3. **Cancellation Policy:** Cancellations must be made 32hours of collection/delivery to receive a refund. Late cancellations may incur charges.

4. **Tree Condition:** We guarantee the quality of our trees upon delivery. Please inspect the tree upon receipt. Contact us immediately for any concerns.

5. **Delivery Area:** We deliver within specified regions. Customers outside these areas may incur additional charges or delivery restrictions.

6. **Delivery Instructions:** Clear delivery instructions are essential. Customers are responsible for providing accurate and accessible drop-off points. We do not accept responsibility for any theft/damage to tree once delivered.

7. **Refund Policy:** Refunds or replacements will be considered for damaged or unsatisfactory trees, subject to our assessment.

By proceeding with our delivery service, customers agree to abide by these terms and conditions. Contact us for any further inquiries or clarification.

Terms and conditions for our Christmas tree collection service

1. **Collection Dates:** Tree collection will commence on specified dates, typically starting from the 8th of January, and run for a limited period. Customers are responsible for adhering to this schedule.

2. **Collection Location:** Trees must be placed at the front garden or kerbside as specified from the 8th of January onwards. We do not enter private properties for collection.

3. **Preparation:** Trees should be stripped of all decorations, lights, and stands prior to collection. Failure to do so may result in additional charges.

4. **Accessibility:** The collection area must be easily accessible for our team. Any obstacles hindering pickup may incur rescheduling or extra fees.

5. **Tree Eligibility:** We collect only natural, non-artificial trees.

6. **Customer Responsibility:** Customers must ensure the tree is outside and ready for collection on the agreed-upon date. Failure to have the tree available will result in charges.

7. **Liability:** We take all necessary precautions during collection. However, customers are responsible for any damage or injury resulting from inadequate tree preparation or placement.

Customers engaging in our collection service agree to these terms and conditions. Contact us for any queries or clarifications.